Privacy Policy
Last Updated: April 2025
At Keystone Glazing, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.
1. Information We Collect
We may collect the following types of information:
- Personal Details: Name, email address, phone number, and address (provided when requesting a quote or contacting us).
- Technical Data: IP address, browser type, and browsing behavior (collected via cookies and analytics).
- Payment Details: If you make a payment, we process your transaction securely through trusted third-party providers.
2. How We Use Your Information
We use your data to:
✅ Process inquiries and provide quotes
✅ Improve our website and services
✅ Respond to customer support requests
✅ Send service updates or promotional offers (with consent)
✅ Comply with legal requirements
2.1 Call Recording
We may record telephone calls made to and from Keystone Glazing Ltd for training, monitoring, and quality assurance purposes. These recordings help us improve our customer service and ensure we meet the high standards our customers expect.
All recordings are stored securely and only accessed by authorised personnel. Call recordings are retained for a limited period and deleted when no longer required for the purposes stated above.
By continuing a phone call with us, you acknowledge and accept this processing. If you have any concerns or prefer not to have your call recorded, please inform the member of our team at the beginning of the call. For further information on our GDPR and telephone policies you can contact us on 01243 302841 or info@keystoneglazing.co.uk and can expect a response within 5 working days.
3. Sharing Your Data
We do not sell or rent your personal data. However, we may share information with:
- Trusted third-party service providers (e.g., payment processors, delivery services)
- Legal authorities if required by law
4. Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings.
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, loss, or misuse.
6. Your Rights
You have the right to:
✔ Request access to your data
✔ Ask for corrections or deletion
✔ Withdraw consent for marketing communications
To exercise your rights, please contact us at info@keystoneglazing.co.uk
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy policies, so please review their terms separately.
8. Updates to This Policy
We may update this policy from time to time. Any changes will be posted on this page, so we encourage you to review it periodically.
9. Contact Us
For any privacy-related concerns, please reach out to us:
📍 Keystone Glazing Ltd
📞 01243 302841
📧 info@keystoneglazing.co.uk
